Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

When will my order be shipped?

Shipping usually takes 2 business days, which does not include Saturday & Sunday.

Do you ship to other countries?

Unfortunately due to logistical reasons, we only provide shipping to Malta & Gozo.

Can I collect my order?

Yes, after your order is placed, feel free to contact us about when you wish to collect the order. We may also be able to meet you at a desired location.

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What if items in my order are damaged?

If items in your order arrive damaged, please reach out to us with detailed photos of the damage and we can arrange for a replacement or a refund.

My order has not arrived?

We provide tracking numbers for all our shipped items. If your shipment does not arrive, reach out and we will arrange a suitable solution.

My candle is not burning correctly

Please follow the instructions on our candles page on how to manage your candle, to get the optimal burning duration and consumption.

Can I add a personal note to my candle or soap?

Ye, at check-out, leave a note with what you would like and we will accommodate your request the best way possible.

Candle Burning Instructions

The Golden Rules of Soy Candles

 

  • Set the Memory: During the first burn, keep the candle lit for 2-3 hours (or until the melted wax reaches the very edge of the container) to prevent "tunneling".
  • Trim the Wick: Always trim the wick to 0.6cm (or 1/4 inch) before each lighting to prevent smoking and soot.
  • The 4-Hour Limit: Never burn your soy candle for more than 4 hours at a time to avoid overheating the glass and excess carbon build-up.
  • Avoid Drafts: Keep burning candles away from ceiling fans, vents, and open windows to ensure an even burn.Natura Soylights +3

How to Fix a Tunneling Candle

If your candle has already started tunneling (burning only down the center), you can try to reset it.

  1. Wrap a piece of aluminum foil around the top rim of the candle, creating a slight "tent" over the top.
  2. Leave a small opening in the center above the wick.
  3. Light the candle and let it burn for 1-2 hours. The trapped heat will melt the unmelted wax along the edges.

Extinguishing and Storing

  • Do Not Blow: Blowing on a soy candle can cause the wick to curl and produce unwanted smoke. Use a Candle Snuffer or a wick dipper to extinguish the flame gently.
  • Keep it Covered: When the candle has completely cooled and solidified, always place the lid back on. This protects the natural wax from dust and preserves the fragrance.